Question 1

How do I begin?

Accepted Answer

Start with the online health assessment. It takes a few minutes and tells us what you would like help with.

Question 2

Do I need an appointment?

Accepted Answer

No. Care starts online with an assessment; appointments are scheduled only when needed.

Question 3

Who reviews my information?

Accepted Answer

A licensed healthcare provider reviews your assessment and intake and determines whether treatment is medically appropriate.

Question 4

Is this a replacement for my primary care provider?

Accepted Answer

No. Our focused products work alongside your primary care.

Question 5

Which products are available?

Accepted Answer

Available products depend on your evaluation and your state. Every product page states whether a prescription is required.

Question 6

Am I guaranteed a prescription?

Accepted Answer

No. Treatment is only prescribed when a licensed provider determines it is medically appropriate.

Question 7

Where does medication come from?

Accepted Answer

Prescriptions are sent to licensed pharmacy partners for fulfillment.

Question 8

How is pricing structured?

Accepted Answer

Each product shows one price that includes the product, shipping, and the doctor evaluation fee.

Question 9

Is delivery discreet?

Accepted Answer

Yes. Where medication is prescribed, it ships in discreet packaging with tracking.

Question 10

What does the product price include?

Accepted Answer

The displayed price includes the product, shipping, and the doctor evaluation fee. See the refund policy for applicable terms.

Question 11

Can I see my product history?

Accepted Answer

Yes. Your account holds your orders, messages and documents.

Question 12

How do I cancel?

Accepted Answer

Cancel from your account billing section. See the refund policy for any applicable terms.

Question 13

What if I have a medical emergency?

Accepted Answer

If you are experiencing a medical emergency, call 911. Do not use messaging for emergencies.

Question 14

How is my health information handled?

Accepted Answer

Health information is handled according to our privacy practices. See the Notice of Privacy Practices.

Frequently asked questions.

Take control of your health.