Shipping Policy

This Shipping Policy describes how prescription and wellness products ordered through West Labs Rx are delivered.

1. Where We Ship

We ship only within the United States, and only to states where the relevant treatment is available. Treatment availability varies by state and is confirmed during your evaluation and at checkout. We do not ship internationally or to PO boxes for certain temperature-sensitive products.

2. Processing Time

After a provider issues a prescription, the dispensing pharmacy typically prepares and ships your order within 1–3 business days. You will receive a confirmation with tracking information when your order ships.

3. Delivery Time

Standard delivery typically takes 2–5 business days after shipment, depending on your location and carrier. Delivery timelines are estimates and are not guaranteed. Certain medications require expedited or temperature-controlled shipping, which is arranged by the pharmacy at no additional charge to you unless stated at checkout.

4. Shipping Costs

Shipping is included in your monthly subscription price. Your initial payment covers the first month of treatment, shipping, and the provider evaluation fee; renewals include treatment and shipping.

5. Discreet Packaging

Orders ship in plain, discreet packaging that does not identify the contents or the nature of your treatment.

6. Delivery Issues

If your order arrives damaged, is lost in transit, or does not arrive within the expected window, contact us through our Contact page and we will work with the pharmacy and carrier to replace or reship your order as appropriate. Because prescription medications cannot be restocked, opened or used products cannot be returned.