Cookie Policy

This Cookie Policy explains how West Labs Rx uses cookies and similar technologies on our website, and how you can control them.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, pixels, and software development kits. They help websites function, remember preferences, and understand how visitors use them.

2. Categories of Cookies We Use

Essential cookies: Required for the website to operate — keeping you signed in, protecting your account with security measures, remembering items in your session, and processing payments. Because the site cannot function without them, these cannot be disabled through our settings.

Preference cookies: Remember choices you make, such as your state or region, so we can tailor what we show you on return visits.

Analytics cookies: Help us understand aggregate usage — which pages are visited, how long visits last, and where visitors encounter errors — so we can improve the website.

3. Health Information Is Never Sent to Analytics

Our analytics are configured to exclude sensitive health information. We do not send intake answers, symptoms, medical history, diagnoses, treatment selections, or prescription details to analytics tools. Analytics events are limited to general page and interaction data that does not reveal your health status.

4. Third-Party Cookies

Some cookies are set by service providers that help us operate the website, such as our hosting platform, payment processor, and analytics provider. These providers are contractually restricted from using information collected through cookies for their own purposes.

We do not use advertising or cross-site tracking cookies. We do not share your health information, and we do not sell your personal information.

5. How Long Cookies Last

Session cookies last only while your browser is open and are deleted when you close it. Persistent cookies remain on your device until they expire or you delete them, so the website can recognize you on return visits.

6. Managing Cookies

You can control or delete cookies through your browser settings — most browsers let you block all cookies, block third-party cookies, or delete existing cookies. Blocking essential cookies may prevent parts of the website from working, including signing in to your account or completing an evaluation. You can also clear cookies at any time without affecting your medical records, which are stored securely on our platform rather than in your browser.

Do Not Track: Our website does not currently respond to Do Not Track browser signals because there is no industry-standard response. We do not track you across other websites regardless.

7. Changes to This Policy

We may update this Cookie Policy as our use of cookies changes. The current version will always be posted on this page with its effective date.

8. Questions

Questions about this Cookie Policy or our privacy practices can be sent through our Contact page.